Processing Time and Shipping Policies

Updated on 7/10/24

Possible Lost or Missing Packages:

In the possible case of USPS losing a package or packages never arriving, customers have a limited time window to contact us regarding their order, this is due to USPS policies so we may ask for insurance compensation if it was USPS at fault. 

 If label is stuck on "Pre-Shipment" If label is stuck "In Transit"
  • United States Customers have TWO (2) WEEKS from the date the label was created to contact us regarding their package.
  • International Customers THREE (3) WEEKS from the date the label was created to contact us regarding their package.
  • United States Customers have TWO (2) WEEKS from the date the label was changed to "In Transit" to contact us regarding their package.
  • International Customers THREE (3) WEEKS from the date the label changed to "In Transit" to  contact us regarding their package.

Please be sure to type your address correctly when checking out! We are not responsible for packages sent to wrong addresses and returned to us.

Broken Items:

We are not responsible for items that may arrive broken due to USPS shipping and handling. If your items arrive broken, please take a photo of the packaging and open a claim with USPS directly. We check our items and package them with care, if an item arrives broken it is not our responsibility and USPS must be contacted immediately.

 

Shipping 

As of October 18th, 2024:

Wrong Address:

If your order contains the incorrect address or is missing information, such as apartment number, and you have not reached out to fix it PRIOR to shipping, you will be responsible for any additional shipping fees to resend your package to the correct address.

ALL orders of 1-2 items have a MINIMUM processing time of 3-12 business days.

Please keep this in mind if you have a trip date to plan for. Orders of 3-5 items have an extended (additional) processing time of 3-5 business days and Orders of 5 or more items may have an additional processing time of 5-10 business days depending on the total amount of items purchased. This does not include shipping time, which can be read below.

Please remember that business days are Monday through Friday only and do not include Holidays!

All orders are shipped via USPS, First Class or Priority Mail. Please allow between 3-5 business days once your order is shipped. Delays can occasionally happen and I cannot control USPS issues. Each Item is handmade with care and will be non-refundable.

In the case of an item mistake, the mistake must be brought to our attention within 24hrs of receiving the item with proof of the mistake. If we verify the mistake, we could then send the correct item AFTER the original item has been returned to us in perfect condition. Per Shopify and PayPal policy, if a customer needs to exchange an item and is eligible for an exchange, the customer is responsible for paying for the shipping return to us.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned such as earrings (due to sanitary concerns).