COVID-19 UPDATE BELOW! Please read!

FAQ

Due to COVID-19 we are taking extra precautions and have updated our FAQ page. 5/12/2020

HOW LONG WILL IT TAKE TO GET MY ORDER?

We are currently using USPS pick ups to safely ship packages with the most minimal contact. Orders ship with USPS 1st class shipping for all US orders which take 3-5 days to be delivered AFTER a processing time of 7-15 business days. Please note Business days do not include Holidays or Weekends. All of our products are made to order unless stated otherwise. Everything is handmade with love and they do take time to make, so please be aware of this when you place an order. Please allow adequate time before your trip when you place an order. If you do have a trip coming up sooner than expected- just let us know and we will do our best to accommodate you (we need at least 5 days ahead of time notice). For all international orders- it depends on the country where it is being shipped to. It is usually around 2-4 weeks though after processing time. 

I PLACED A LARGE ORDER OF 3 ITEMS OR MORE, WHEN CAN I EXPECT MY ORDER?

Orders of 3 items or more have a slightly longer processing time than orders of 1 or 2 items. Currently the processing time for 3-5 items is 9-18 business days and orders of 5+ have a processing time of 12-20 business days. (Business days are Mondays- Fridays, not including Holidays) After the processing time, once you receive your tracking number, your order will then take 3-5 business days to arrive to you.

MY TRIP IS COMING UP, WILL I GET MY ITEM IN TIME?

If you order with plenty of time before your trip (15-20 days prior) you should receive you items on time. If not, or you are still worried, you can rush your order, use priority shipping, or ship the item to your resort.

ARE THE EARRINGS HEAVY?

No! All earrings are lightweight! Single colored earrings are lighter than multicolor/multilayered earrings.

DO YOU MAKE EARRINGS IN CHILD SIZES?

Unfortunately, do to the small details in our earrings, we cannot make our earrings smaller that the current sizes.

DO YOU TAKE CUSTOM ORDERS?

Yes! We do have to approve the custom request prior to payment but if you are interested in a custom order, feel free to send us an email!

HOW DO YOUR EARS AND KNOTTED BOWS FIT?

All of our ears and knotted bows are one size fits most.

We are known for our well crafted, comfortable ears and bows to ensure a fun day in the parks without headaches.

WHEN WILL MY ORDER SHIP?

All items have a processing time of 7-15 business days from the date ordered, so please keep this in mind if you have a trip date to plan for. Orders of 3 items or more items will have an extended processing time (3-5 additional days) depending on the total amount of items purchased in a single order. This does not include shipping time. 

IF YOU HAVE A TRIP COMING, PLEASE EMAIL US SO WE MAY BE AWARE OF YOUR DEADLINE! 

If you need expedited processing time, please add this "product" to your order: Rush Processing Time

Please remember that business days are Monday through Friday only!

DO YOU SHIP INTERNATIONALLY?

Yes! We currently offer worldwide shipping.

DO YOU OFFER RETURNS AND EXCHANGES?

We don't accept returns, exchanges, or cancellations but please contact us if you have any problems with your order. 

I HAVE ANOTHER QUESTION, WHEN CAN YOU ANSWER ME?

We are currently NOT replying to emails do to the amount of time we are working to send out donations and orders. Use the Contact us Page to get a hold of us via Email if urgent. (Not for order status) 

THERE IS A SMUDGE ON THE BACK OF MY EARRINGS. ARE THEY DIRTY?

Our earrings , Mask straps, and Jewelry Dishes are 3D Printed by us. Sometimes we switch PLA colors depending on which items we print. We let the printers filter out the old color as best as we can but sometimes a little bit of the previous color will come out and slightly smudge the bottom layer of the print. This is normal and out of our control.