Refund and Shipping Policies
Updated on 9/26/2018.
All items have a processing time of 10-12 business days from the date ordered, so please keep this in mind if you have a trip date to plan for. Orders of 3 or more items will have an extended processing time of 12-16 business days depending on the total amount of items purchased in a single order. This does not include shipping time, which can be read below.
Please remember that business days are Monday thru Friday only!
All orders are shipped via USPS, First Class or Priority Mail. Please allow between 3-5 business days once your order is shipped. Delays can occasionally happen and I cannot control USPS issues. Each Item is handmade with care and will be non-refundable unless something extreme has occurred (Wrong item received, Broken item)
In the case of an item mistake, we can either refund you or send you the correct item AFTER the original item has been returned to us in perfect condition.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. (Please remember we are a small shop and pick up our mail once a week). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied. If you paid with Pay Pal, the refund will be automating and will return to your account within several hours. If you paid with any other payment option, after the refund is processed, it will take 2-7 business days in order to get the full amount back to your credit card or original method of payment.
Exchanges (if applicable)
We only replace items if they are defective or damaged, as well as an incorrect item that may have been sent. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to 1533 Crown Hill Blvd. Orlando FL United States 32828.
To return your product, you should mail your product to 1533 Crown Hill Blvd., Orlando FL United States 32828. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.